Terms and Conditions

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Terms and Conditions for Hunks in Trunks

These terms and conditions regulate the business relationship between you and us

1. Definitions

‘Company’ means McBaile Ltd trading as Hunks in Trunks whose registered offices are at Henleaze House, 13 Harbury Road, Bristol, BS9 4PN 
‘Conditions’ mean these standard terms and conditions for the sale and supply of services
‘Contract’ means the contract between the company and the client for the sale and supply of services
‘Customer’ means a business or consumer whose order for services is accepted by the company
‘Group’ means all members of any group participating in a Hunks in Trunks Booking
‘Lead Customer’ means the person who makes the booking on behalf of the group and who will be our point of contact (and any substitute for this person).
‘Arrangements’ means the meals, activities, facilities and services (or any of them), as applicable, booked through us by you pursuant to this agreement or any other agreement between you and us
‘Services’ means the services which the company is to supply in accordance with these terms and conditions

2. Complete agreement

(i) These conditions shall govern the contract to the exclusion of any other terms and conditions between the company and the customer and no variation to the contract or these conditions (including the incorporation of the customer’s standard terms and conditions of business) shall be binding upon the company unless agreed in writing by the company and signed by an authorised representative of the company

(ii) The company’s agents or representatives are not authorised to make and representations concerning the service unless an authorised representative of the company confirms such representations in writing

(iii) Any typing, clerical or other error or omission in any sales literature, price list, invoice or other documentation or any information issued by the company (in whatever form and on any media) shall be subject to correction without any liability on the part of the company.

3. Contract

(i) No order submitted by the customer shall be deemed to be accepted unless expressly confirmed (in whatever form and on whatever media) by an authorised representative of the company by means of confirmation or until the company has begun provision of the services, whichever is first in time

(ii) The customer shall be responsible for ensuring the accuracy of any order submitted by the customer including giving the company any necessary information relating to the contract and delivery (as the case may be) within sufficient time to enable the company to provide the services as requested by the customer

(iii) By booking with us, it will be assumed that you have had the opportunity to have read and understood our Terms and Conditions of Booking and to have done so before a contract between us came into existence. It is understood that the Lead Customer has the authority to deal with us on behalf of the group. If there is any change in the Lead Customer, you should inform us in writing immediately. The Lead Customer must be authorised to make the booking on the basis of these Booking Conditions by all persons in the group and their parent or guardian for all group members who are under 18 when the booking is made. We can only accept bookings if the Lead Customer is a minimum of 18 years and over. You must check all documents sent to you and inform us at once if any information detailed on the booking confirmation or any other document appears to be inaccurate or incomplete

4. Price

(i) Costs quoted to you at the time of your enquiry are correct to the best of our understanding at that time. It is possible that prices may alter before any booking is actually made. We will advise you of any change in price or error of which we are aware before you book with us. We reserve the right to amend and correct errors in prices at any time before we confirm any booking. Once a booking has been confirmed by us then subject to other clauses in these booking conditions, the price will not vary. Please note that where the prices quoted to you pertain to the minimum number of people required for the event. The minimum number price must be paid for all bookings. Should the number of people included in the booking fall below the minimum, it is likely that the overall price may increase proportionately. You will be required to pay the revised price. Once a booking has been confirmed by us then, subject to other clauses in these booking conditions, the price will not change

(ii) All costs stated in the company’s literature (in whichever form and whatever media) issued by the company may be changed by the company at any time without giving notice to the customer

(iii) The prices for the services stated in any invoice shall be inclusive of VAT

(iv) The customer shall be liable for any reasonable cost incurred by the company in the event of variation or suspension of any order by the customer

5. Payment

(i) Full payment for all bookings is to be received in full by bank transfer or card a minimum of 14 days prior to the provision of the services or at such time outside this provision as may be agreed by an authorised representative of the company

(ii) The time of payment shall be of the essence of the contract and receipts for payment can be issued to the customer upon receipt of payment

(iii) If the customer fails to make any payment on the due date then (without prejudice to any other rights or remedies the company may have) the company shall be entitled to cancel the contract or suspend the provision of any services to the customer

(iv) For any extra hours agreed to by the client on the day of the booking the client will be invoiced at the same hourly rate that the original booking was made for. Payment for such hours will be due on the next working day after the event date. No money should be paid directly to the butler/s.

6. Cancellations

Any cancellation within a two week period prior to supply for whatever reason for a confirmed booking shall result in the loss of any and all payment accepted by the company. The company reserves the right to levy the full cost of any booking. Any cancellation outside of the period stated above shall result in the loss of a £30.00 administration fee for butler bookings or a £60 administration fee for naked chef bookings.

7. Risk

(i) The company will not be liable in any manner whatsoever for the loss or damage to any property belonging to the customer during the provision of the services.

(ii) The company shall not be held responsible in any manner whatsoever for any offence caused to any person in the provision of the services and the customer is held to understand the full nature of the services provided and exercise their full discretion in booking the services of the company. If the customer at any time during the provision of the services feel the actions of any employee, agent, representative or servant of the company is such as to constitute a threat to their comfort of health and safety or well being then the company must be notified immediately and the services ended.

(iii) Should any employee, agent, representative or servant of the company at any time during the provision of the services feel the actions of the customer and or conditions under which the services are to be provided is such as to constitute a threat to their comfort of health and safety or well being the company reserves the right to immediately withdraw and cancel all further services to the customer and the customer will immediately forfeit all funds paid to the company.

(iv) Our service and any liability for that lasts only for the allocated time that it was officially booked for. Under no circumstances must you request or allow any employee, agent, representative or servant of the company to stay beyond that time and if you do so it is at your own risk and the company accepts no responsibility for this.

8. Indemnity

The customer shall indemnify the company against all proceedings, costs, fees, expenses, payments, liabilities, losses and damages arising out of the breach or negligent performance by the customer of any terms of the contract.

9. Intellectual property

The copyright of any work commissioned by the customer shall be retained by the company. The customer shall not without express agreement of the company use, exploit or reproduce any media in any form whatsoever obtained during the provision of services.

10. Force majeure

The company shall not be liable to the customer or deemed to be in breach of the contract for any reason of delay in performing, or any failure to perform, any of the company’s obligations in relation to the services, where the delay or failure was due to any cause beyond the company’s reasonable control and without prejudice to the generality or foregoing the following shall be regarded (without limitation) as cause beyond the companies reasonable control:

a) Acts of God, explosion, flood, tempest, fire or accident;
b) War or threat of war, sabotage, insurrection, civil disturbance or requisition.
c) Acts, registration, regulations, by-laws or measures of any kind on the part of any governmental, parliamentary, or local authority.

11. General

(i) No waiver by the company of any breach of contract by the customer shall be construed as a waiver of any subsequent breach of the same or any other provision of these conditions.

(ii) The company reserves the right to amend these conditions in respect of any promotion, offer, or the like made or issued by the company from time to time in relation to services.

(iii) These conditions shall be governed by and construed in accordance with the laws of England and Wales.

12. Changes and Cancellations by us

(i) We sometimes have to make changes to and amend errors in website and other literature both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always attempt to avoid changes and cancellations, we must reserve the right to do so. Most changes are negligible. If we have to make a significant change or cancel, we will inform you as soon as possible. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Any and all changes are guaranteed to be of equal or superior quality and value.

(ii) If changes to our service result in it being delayed and you choose to accept the service at a rescheduled time then the service cost will remain equal to that of the original booking and no compensation will be offered as a result of the change in times.

(iii) If you make a multi service booking such as the Naked Chef Service, which includes a butler and chef, and for any reason we have to cancel one part of this service, we’re liable to refund only the value of the part of the service cancelled.

(iv) You must provide us with a phone number that you are contactable on from 4 hours prior to the start time of your event and up until the end time of your event. If the contact number is unreachable for any reason the day of the event then you must supply us with another form of contact otherwise we may have to cancel the service to you.

(v) Occasionally, after your Arrangements have commenced we or our suppliers may be forced by Force Majeure to change or cancel part or all of your booking. If this does happen then we regret that we will be unable to provide any refunds (unless we receive any from our suppliers) offer any compensation or any losses or expenses you incur as a result. We will try to assist you to secure alternative arrangements but you will have to pay any associated and/or additional costs in doing so and arising out of the alternative arrangements.

13. Weather

As you will understand, we have no control over the weather. The provision of favourable weather to allow you to take part in your chosen activities does not form part of our contractual obligations to you. There is always unfortunately the risk that you may be unable to take part in weather dependent activities due to poor weather. If this occurs, you will not be entitled to change or cancel your Arrangements without paying our normal charges. You will not be entitled to the options and/or compensation set out above. We will endeavour to find substitute activities or Arrangements but please understand that these may only be available at an additional charge to you.

14. Our liability

(1) When making a booking our contract with you and the service we provide to you is to supply and book the Arrangements for you. We promise to take reasonable care in sourcing the supplier(s) who will provide your Arrangements. We have no liability for the provision of the actual arrangements themselves or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. Please note it is your responsibility to show that all reasonable skill and care has not been used if you wish to make a claim against us. Please note: we do not exclude any liability for death or personal injury arising as a result of our negligence or that of our employees providing they were at the time acting within the course of their employment with us. Please note: Sub clauses (2) (6) below are all subject to and without prejudice to sub clause (1) above.

(2) We will not be accountable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

the act(s) and/or omission(s) of any person(s) affected or any member(s) of your party; or
the act(s) and/or omission(s) of a third party not connected with the provision of your Booking and which were unforeseeable or unavoidable; or Force Majeure

(3) Please note we cannot accept responsibility for any services which do not form part of your Booking. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you that we have not booked for you and any excursion you purchase during your stay. In addition, regardless of any wording used by us on our website, in any of our quotes or elsewhere, we only promise to use all reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the booking we have agreed to source and book as part of our agreement – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the activity in question had been properly provided. If the particular Arrangements which gave rise to the claim or complaint complied with local laws and regulations applicable to those Arrangements at the time, the Arrangements will be treated as having been properly provided. This will be the case even if the Arrangements did not comply with the laws and regulations of the UK which would have applied had those Arrangements been provided in the UK.

(5) We limit the maximum amount we may have to pay you for any claims you may make against us. For all claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is a refund equal to the value of your booking (excluding insurance premiums and amendment charges).

(6) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of our agreement with you or other fault by ourselves or our employees. Additionally we cannot accept liability for any business losses.

15. Insurance

We suggest that you take out adequate personal insurance for your protection. Such insurance should cover the cost of cancellation by you and/or any member of your party and the cost of assistance in the event of illness or accident. We cannot be responsible for injury or loss suffered by you other than as expressly set out in these booking conditions. For this reason, we request that you be fully and adequately insured. Additionally, should you participate in events which do not form part of the Arrangements booked with us it should be understood that this is also at your own risk and it is your responsibility to obtain the relevant insurance. Please confirm with your Insurers that your insurance policy covers the activities you will be participating in.

16. Behaviour

(a). We reserve the right to terminate your booking if your behaviour or that of any members of the group is likely in our opinion to cause distress, damage, danger or annoyance to customers, other members of the party, employees, property or anyone else. If you are prevented from travelling or participating in any activity because we or any person in authority thinks you appear to be unfit to travel or likely to cause discomfort to or disturb other participants, you will not be able to complete your Arrangements and we will not be liable for any refund, compensation or any costs you have to pay. We cannot accept liability for the behaviour of others in your accommodation or any persons taking part in any event associated and/or in the same environment which forms part of your Arrangements or if any facilities or services are removed as a result of their action.

(b). You agree to make sure that all members of the party act at all times in a safe and responsible manner and abide by all safety procedures, pay attention and be present at all safety and information briefings which are applicable to the arrangements booked, make any persons in authority without delay aware of any equipment or site deficiencies or concerns, dress suitably for any activity as advised by our suppliers and observe and obey all laws, requests, terms of use of any supplier, including accommodation and entertainment venues.

17. Complaints procedure

(a). Any complaints as to the service provided should be communicated in writing within 7 days. Any complaints in relation to the actions or performance of our employees will not be subject to any refund unless mentioned to the employee or your event manager during the period of your event. Refunds on food will not be made unless a complaint is noted by you to the chef and events team before the end of your event.

(b). Any complaint about a booking that includes a chef and butler service will be considered based on the part of the service the complaint was made against. In the case that a refund is offered, the amount refunded would be limited by the value of the part of the service the complaint was about, not the whole booking. Furthermore, should we be unable to provide one part of the service but the other part is still provided then you are liable for the costs of that part of the service unless otherwise agreed with us.

19. Rights of Third Parties

We both hereby exclude any rights that any other party may have in relation to this Agreement under the Contract (Rights of Third Parties) Act 1999.

20. Privacy Policy

We, the company, do not store credit card details nor do we or will we ever share customer details with any 3rd parties. All information we have about you and your event is shared with you and available for you to review in your online event preview and event confirmation emails. If you ever have any questions about your personal data or would like further information about our privacy policies please contact us on privacy@hunksintrunks.co.uk.

We take prudent, reasonable, and industry-accepted measures to protect your personal information from loss, misuse, or unauthorized access.

In the unlikely event of a security breach that exposes your personal information to unauthorized third parties, we will notify you as soon as possible via the email address associated with your Hunks in Trunks event.

How do we comply with the General Data Protection Regulation (GDPR)?

1. Right to be forgotten. You may request removal of your personal data held by us at any time post your event by contacting our privacy team on privacy@hunksintrunks.co.uk. All personal data associated with your event will be deleted.

2. Right to rectification. You may update your data with us at any time pre event by contacting our events team on bookings@hunksintrunks.co.uk or post event by contacting our privacy team on privacy@hunksintrunks.co.uk.

3. Right to data portability. We will provide you with a copy of your event data at any time.

4. Right of access. You can access your personal data at any time by using your client event review link.

5. Right to object. You may unsubscribe from any of our newsletters at any time by using the unsubscribe link included in the footer.

21. Law and Jurisdiction

This Agreement and all matters arising out of it shall be construed and governed according to English law and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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4.94 Average

279 Reviews

Nicola Williams

Many thanks for a wonderful evening Rachel our cook provided a fabulous delicious meal plenty for all and left my kitchen spotless Eric our butler was excellent and pitched level just right for mixed age group of 17 ladies with few games and serving drinks very professional A fantastic evening enjoyed by all Highly recommend

Posted 1 week ago

Natasha Carby

We booked for my sisters hen do and had a varied group of ladies- some were a bit nervous about the whole. Eric and Tre quickly made everyone comfortable and got the party started! Would definately recommend, they were amazing!

Posted 1 week ago

Maddie Flint P

Lamar was incredible. SO much fun! We all loved him and he totally made our hen party. He was so confident and got everyone, even the shy people involved and enjoying themselves. Literally couldn't imagine anyone better. Thank you!!

Posted 3 weeks ago

Anonymous

Very professional service. Our butler was fantastic, he made everyone feel comfortable and at ease. Mark was very keen for a laugh and made us all laugh a lot, even the blushing mother of the bride. Mark made great cocktails and had some great games to get everyone involved. Fab service, will be sure to use again.

Posted 1 month ago

, Jacobs P

David was very funny, handsome and confident and put everyone at ease straight away. He organised all the hen do games and made sure everyone’s drinks were topped up at all times. Meanwhile he had us all in stitches throughout. He was an invaluable addition to the hen and I couldn’t recommend him more highly.

Posted 1 month ago

Jackie Kiernan

Greg and Daryl were superb. Good looking, great bodies and lovely natured. They joined in with our games and suggested their own games. Great fun, hugely entertaining and all round fantastic. The hen wanted me to express her thanks also as she had a great time. Not at all smutty. Just great fun. Thanks guys you were great

Posted 1 month ago

Anonymous

Thanks, you are the best

Posted 1 month ago

Lauren Wiseman

Very entertaining night, booked this for my best friends hen night we all have never laughed so much James and James our naked butlers were amazing kept the drinks flowing and had us entertained all the time they were with us. Very polite both of them and a true gentleman James (older one) was. 5 star rating would truly recommend this company. Great games and lovely cheeky little bums. We will defiantly use again.

Posted 1 month ago

Jo Cawood

From start to finsh this company acted professional, timely and helpful. Regular emails meant I knew what would happen when and all questions answered quickly. On the day the chef Fabian arrived when agreed, was friendly and got on with the task in hand (which for us was a first class BBQ). Jason our butler was keen to get stuck in and was very good at making sure everyone's drinks were full, had plenty of food and was enjoying the experience of our own private butler. If you want to spoil your friends with a unique experience, with a dash of cheeky fun thrown in, you can't go wrong with this excellent team of people. Thank you very much. X

Posted 1 month ago

Samantha Wells

I could not be more happy with the service I received from Hunks in Trunks. From beginning to end the process was eady. Danny was wonderful, a very polite young man who knew how to put everyone at ease and helped to make my daughter's hen party all that she had hoped for.

Posted 2 months ago

Anonymous

We had a fabulous time at our hen party , our hunk in trunks was fun and helpful

Posted 2 months ago

Compton Bennett

We booked hunks in trunks for a hen party, and had a brilliant time! Our butler josh contacted me during the day to say hello, he arrived on time, looked amazing and was really charismatic! He came with games ideas, wasn’t shy and constantly looking to please. He really got the party started and got us all giggling! Couldnt recommend him enough, he was fantastic. I’ve had butlers from other companies before who haven’t been anywhere near as good as Hunks in trunks. Really pleased with the service!

Posted 3 months ago

Anonymous

Amazing service! Daniel the chef was magnificent, brilliant food and so friendly. Paul the butler was also brilliant!

Posted 3 months ago

Natasha Streatfield

I Booked though hunks in trunks for my sister in laws hen party Saturday night, what a fabulous night we had, we had very varied ages and it worked brilliantly Damion was a total gentleman(very nice looking one) who kept us all entertained and giggling, would highly recommend.

Posted 3 months ago

Val Grant

Organised a surprise baby shower for my daughter ... Dan our hunk in trunks met her at the door with a glass of fizz.. 2 hrs of fun it could not have gone any better . Thanks for making the day ! Dan you r welcome back anytime 💕 Val

Posted 5 months ago

Laura Windle

Great fun and very professional. He got the party started with lots of games and was very attentive to our empty glasses ;) We thoroughly enjoyed the evening and would highly recommend.

Posted 6 months ago

Lucy

I have been on lots of hen do’s and seen ALOT of buff butlers and Danny was by far the best I have come across. He made our bride feel relaxed as it wasn't really ‘her kind of thing’, he chatted to all of the girls, he served drinks and food and basically offered to do anything to help us on the evening, he got all of the girls up and involved in the games and really made sure the night was a great one. I am sure I will be needing a buff butler again in the future therefore I will be sure to contact you and to also recommend your services to others. Thank you

Posted 6 months ago

Bryony

Thank you so so much for our chef and Butlers last night. I cannot praise them highly enough. Sam the chef was absolutely brilliant, he did an absolutely fantastic job and couldn’t have been more helpful with several people requiring different things due to dietary requirements. Our two Butlers, Jamie and Cassius were also fantastic. They seemed to be genuinely nice men and made it their priority to ensure everyone was having a good time. I have organised a whole hen weekend with several different companies coming in to provide different entertainment and without a doubt this was the best. Please please pass on my thanks to the guys. I would not hesitate to recommend them or you to anyone.

Posted 6 months ago

Lynda Waters

I booked a Hunk in Trunks for my recent 50th birthday celebrations with my work friends. We were a very mixed bunch of ladies but all enjoyed the fun and games from our Hunk, Danny. He got straight into waiter mode and made sure we all had full drinks and started with a simple game of guess his age! He was very good humoured and overall he added such a fun dimension to my celebrations! Thank you Danny for being such an excellent sport (and also very easy on the eye! 😂) Definitely 5*

Posted 7 months ago

Jayne Wasoga

We booked the Naked Chef Service with Hunks In Trunks for my sisters hen party just outside Liverpool and we couldn't fault it. The butlers were brilliant and so much fun. Also they were very hunky too which always helps! Our chef however was a total surprise as we did not expect the food to be as good as it was. It was a real treat and as good as any restaurant I'd ever been to. Big thanks to everyone from the team for organising this for us, it was the highlight of the hen do.

Posted 7 months ago

Anonymous

You were able to get the booking sorted at the last minute and everything was really quick and thorough.

Posted 7 months ago

Danielle

Our chef Johno was brilliant, his food was absolutely delicious, presented well and he even washed everything up afterwards! Highly recommend and would definitely use again! Remo our Butler was also great, he made us cocktails, played games etc Andean all round great fun. Would definitely use hunks in trunks again!

Posted 8 months ago

Robyn

Amazing hunk who was attentive to all our requirements. Super polite and professional but loads of fun too. We also booked catering through them which we didn’t expect to be amazing but it was better than any restaurant I’ve been to this year. Fantastic service and experience all round.

Posted 8 months ago

Anonymous

Del was confident & friendly with good spanking skills!

Posted 8 months ago

Anne Marie Gallacher

Dan provided an excellent service - email sent to your info email address on 31/10 with full detail re same. Would be delighted to book Dan again for another event, with no hesitation.

Posted 9 months ago

Sarah

Our hunk Josh was fantastic. Very professional, suggested games to get everybody involved and mixed some great cocktails. We would definitely use Hunks in Trunks again and would request Josh. Thank you for keeping us informed every step of the way.

Posted 9 months ago

Kirsty Lea

Chef John prepared an amazing BBQ for my hens. Kieran arrived and got the party started with lots of games. Made my Hen Party very memorable. Everyone had a great time.

Posted 11 months ago

Julie Whelan

Hen Party Fun! Thank you so much Chef Jon for an amazing BBQ at the weekend. The food was delicious (especially the home made coleslaw!) and everyone thoroughly enjoyed themselves. Our butler Kieran was lovely and joined in with all of the party games, as well as suggesting some of his own. He ensured that everyone always had a full glass and made up shots for the losers of the games! We recommend both Chef Jon and Kieran to anyone wishing to book a hunks in trunks experience. Love from Kirsty's Hens x

Posted 11 months ago

Lorna Dickson

What a great pair of professionals Connor & Mark were at my annual ladies garden party its the second time ive used hunks in trunks and the guys have always been smiling and chattyalso offered to hand out food,serve drinks and help me judge competitions . As for the physique of these guys they are in tip top shape well groomed and handsome .thankyou so much once again for your fantastic service . lorna

Posted 11 months ago

Leanda Ashley

They were a giggle, friendly, nothing was a problem whilst maintaining professionalism.

Posted 11 months ago

Joanna

What a great day! Our model was amazingly hot & made everyone feel really comfortable. He took his time to explain how the 1.5hrs was going to go and he got involved in everything. Even took the time to play a few games with us in the garden once the sun came out! Really wanted us to enjoy our time, cannot fault the experience and I would recommend to everyone!!! Thank you & well done x

Posted 1 year ago

Julie Gurney

Blade and Paul were fantastic, I had the best night ever, I was looked after all night they made me feel very special all my guest's loved them, a big big thank you to them both,please give them a bonus!!!! Will be calling you back boys for my next party, great bottoms by the way

Posted 1 year ago

Victoria Jennings

Amazing experience! We had Bobby turn up for our mums birthday party.. he was excellent, everyone was so surprised and impressed. Thank you to everyone at hunks in trunks, especially Bobby for making mums birthday an experience her and her friends will never forget!!

Posted 1 year ago

Lara Beal

Wow, never would have expected the level of service we received from Hunksintrunks. Our naked butler was brilliant and kept us laughing all night as promised. However, it was the food that took us by surprise and everyone agreed was totally delicious. Big well done from the whole party!

Posted 1 year ago

Emma Brandon

Loved the service, our hunk was gorgeous, attentive and very fun. Can't wait to find an excuse to book another one!

Posted 1 year ago